Terms & Conditions

Terms and Conditions

Last Updated: August 21, 2026

Welcome to Keshar Leaf. These Terms and Conditions govern your use of the Keshar Leaf website, including browsing, purchasing products, and using any services provided through the website.

By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Keshar Leaf

Keshar Leaf is a tea brand offering authentic Himalayan and Ilam-origin tea products in Nepal.

For the purposes of these Terms, “Keshar Leaf,” “we,” “us,” or “our” refers to Keshar Leaf and its authorized representatives.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website, servers, accounts, or systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights, availability, and other information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual packaging or product.
  • Natural tea products may vary in appearance, aroma, liquor color, and flavor between batches.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors in product descriptions, pricing, or availability.

4. Prices

All prices displayed on our website are in Nepalese Rupees (NPR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Any applicable delivery charges, taxes, or additional charges will be displayed during the ordering process where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted by Keshar Leaf when we confirm the order.

We reserve the right to cancel or decline an order where:

  • The requested product is unavailable.
  • There is an obvious pricing or product information error.
  • We suspect fraudulent or unauthorized activity.
  • Delivery to the provided location is not reasonably possible.
  • Other circumstances prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will process the applicable refund according to our refund procedures.

6. Payment

We may provide multiple payment methods, including online payment and other payment options available through our website.

You agree to provide accurate payment and billing information when placing an order.

Payment processing may be handled by third-party payment service providers. Keshar Leaf does not store sensitive payment card information unless explicitly stated otherwise.

7. Delivery

We aim to process and dispatch orders within the timeframe communicated during checkout or through order confirmation.

Delivery times may vary depending on:

  • Delivery location.
  • Courier availability.
  • Weather and road conditions.
  • Public holidays.
  • Unforeseen circumstances.
  • Other factors outside our reasonable control.

Keshar Leaf is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

8. Order Cancellation and Returns

Customers may request cancellation or return of an order by contacting us as soon as possible.

Because tea is a food product, returns may be subject to hygiene, safety, and product-condition requirements.

We may not accept returns where:

  • The product has been opened or used.
  • The packaging has been damaged by the customer.
  • The product has been improperly stored after delivery.
  • The customer has provided incorrect delivery information.
  • The return request does not meet our applicable return requirements.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us promptly with your order details and relevant photographs.

Any approved refund, replacement, or exchange will be handled on a case-by-case basis in accordance with our applicable refund policy.

9. Tea Storage

Customers are responsible for properly storing tea after delivery.

For best quality, tea should generally be stored in a cool, dry place away from direct sunlight, moisture, strong odors, and excessive heat.

Keshar Leaf is not responsible for deterioration caused by improper storage after delivery.

10. Intellectual Property

All content on the Keshar Leaf website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Other original materials

is owned by or licensed to Keshar Leaf unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services, social media platforms, and other external services.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance.
  • Technical problems.
  • Hosting or network issues.
  • Security incidents.
  • Updates.
  • Circumstances beyond our control.

13. Limitation of Liability

To the extent permitted by applicable law, Keshar Leaf will not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded or limited.

14. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any disputes shall be subject to the jurisdiction of the appropriate authorities and courts of Nepal, subject to applicable law.

16. Contact Us

If you have questions regarding these Terms and Conditions, orders, products, or our services, please contact us:

Keshar Leaf
Email: contact@kesharleaf.com
Phone:
Address:
Website: https://kesharleaf.com