Refund and Returns Policy

Last Updated: August 21, 2026

At Keshar Leaf, we want you to receive your tea products in good condition and as ordered. Because our products are food products, returns and refunds are subject to the conditions below.

1. Eligible Returns

A return, replacement, or refund may be considered if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product packaging was materially damaged before or during delivery.
  • The product received is defective or materially different from the product ordered.
  • There is another valid issue that Keshar Leaf determines requires a refund or replacement.

2. Food and Tea Products

For hygiene and food-safety reasons, we generally do not accept returns of tea products that have been opened, used, consumed, or improperly stored.

Before opening a product, please check that the product and packaging are correct and undamaged.

If you believe there is an issue with a sealed product, contact us before opening it whenever possible.

3. Damaged Products

If your order arrives damaged:

  1. Take clear photographs of the damaged package and product.
  2. Contact Keshar Leaf as soon as reasonably possible.
  3. Provide your order number and relevant details.
  4. Provide photographs or other evidence requested by our team.

We may request additional information to determine whether the damage occurred before or during delivery.

Depending on the circumstances, we may provide a replacement or refund.

4. Incorrect Products

If you receive a product different from what you ordered, contact us as soon as possible.

After verification, we may arrange:

  • Replacement with the correct product; or
  • A refund where replacement is not reasonably possible.

We may request photographs of the product received before arranging a replacement or refund.

5. Change of Mind

We generally do not accept returns or refunds simply because a customer has changed their mind after purchasing a tea product.

Please review the product information, size, price, and other details before completing your order.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Name
  • Phone number
  • Delivery address
  • Landmark or other information required for successful delivery

Keshar Leaf may not be responsible for failed delivery caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be redelivered because incorrect information was provided.

7. Refund Process

If a refund is approved, we will communicate the applicable refund method and process.

The time required for a refund may depend on the payment method and payment service provider.

For cash-on-delivery orders, any approved refund arrangement will be communicated directly to the customer.

8. Non-Refundable Situations

A refund or return may not be provided where:

  • The tea has been opened or consumed.
  • The product was damaged after delivery due to customer handling.
  • The product was improperly stored.
  • The customer provided incorrect delivery information.
  • The customer refuses delivery without a valid reason.
  • The issue is caused by normal characteristics of a natural tea product.
  • The request does not meet the requirements of this policy.

9. Natural Product Variations

Tea is an agricultural product, and natural variations may occur between batches.

Differences in:

  • Aroma
  • Flavor
  • Liquor color
  • Leaf appearance
  • Dry-leaf appearance

do not necessarily indicate that a product is defective.

Such natural variations alone may not qualify for a refund or return.

10. Refunds for Undelivered Orders

If an order cannot be delivered and is returned to Keshar Leaf by the delivery provider, we may contact the customer to determine whether the order should be redelivered or cancelled.

Any applicable refund will be determined based on the reason for the failed delivery and the circumstances of the order.

11. How to Request a Return or Refund

Please contact us with:

  • Order number
  • Customer name
  • Phone number
  • Description of the issue
  • Photographs or other supporting evidence where applicable

Contact: [your email address]
Phone: [your phone number]

We will review the request and communicate the next steps.

12. Policy Changes

Keshar Leaf may update this Refund and Returns Policy from time to time.

Changes will be published on this page with an updated “Last Updated” date.