Last Updated: August 21, 2026
This Shipping and Delivery Policy explains how Keshar Leaf processes and delivers orders placed through our website.
1. Delivery Locations
Keshar Leaf currently delivers tea products within Nepal.
Delivery availability may depend on the destination and the availability of our delivery partners.
If delivery to a particular location is unavailable, we will contact the customer where reasonably possible.
2. Order Processing
Orders are normally processed after successful order confirmation and/or payment verification, depending on the selected payment method.
We aim to dispatch orders as soon as reasonably possible.
Processing times may vary during:
- Public holidays
- Promotional campaigns
- High-volume sales periods
- Unforeseen operational circumstances
3. Delivery Time
Estimated delivery times may vary depending on the customer’s location.
Typical delivery timeframes may be communicated during checkout or after order confirmation.
Delivery estimates are not guaranteed and may be affected by circumstances outside Keshar Leaf’s control.
4. Delivery Charges
Delivery charges may apply depending on:
- Delivery location
- Order size
- Delivery method
- Promotional offers
- Courier charges
Applicable delivery charges will be displayed during checkout where available.
Keshar Leaf may offer free or discounted delivery promotions from time to time.
5. Delivery Partners
Orders may be delivered through third-party courier and logistics providers.
Keshar Leaf may provide the courier with information necessary to complete delivery, including:
- Customer name
- Phone number
- Delivery address
- Order details
Third-party delivery providers may have their own terms and policies.
6. Accurate Delivery Information
Customers are responsible for providing accurate delivery information.
Please ensure that your:
- Full name
- Phone number
- Municipality/locality
- Street or area
- Landmark
- Other relevant address details
are correct.
Keshar Leaf is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
7. Delivery Attempts
The courier may attempt to contact the customer using the phone number provided with the order.
If the customer is unavailable or cannot be reached, the courier may make another delivery attempt or return the order to Keshar Leaf according to the courier’s procedures.
Additional delivery charges may apply for re-delivery where the failed delivery was caused by the customer.
8. Delayed Deliveries
Delivery may be delayed because of:
- Weather conditions
- Landslides or road closures
- Traffic
- Strikes
- Public holidays
- Natural disasters
- Courier operational issues
- Incorrect delivery information
- Events outside our reasonable control
Keshar Leaf will make reasonable efforts to assist customers with delayed orders but cannot guarantee a specific delivery date unless explicitly stated.
9. Damaged Packages
Customers should inspect the package when receiving the order where reasonably possible.
If the package or product appears damaged, please take photographs and contact Keshar Leaf as soon as possible.
Please refer to our Refund and Returns Policy for information regarding damaged or incorrect products.
10. Undelivered or Returned Orders
If an order cannot be delivered and is returned to Keshar Leaf, we may contact the customer to determine whether another delivery attempt can be arranged.
Additional delivery charges may apply depending on the reason for the failed delivery.
If the order is cancelled, any applicable refund will be handled according to our Refund and Returns Policy.
11. Order Tracking
Where tracking information is available, we may provide the customer with a tracking number or delivery information.
Tracking information is provided through the relevant delivery provider and may not update immediately.
12. International Shipping
Unless explicitly stated otherwise, Keshar Leaf does not currently guarantee international delivery.
International customers should contact us directly before placing an order to confirm whether shipping to their country is available.
International orders, where accepted, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country.
Such charges are generally the responsibility of the customer unless otherwise agreed.
13. Contact Us
For questions regarding shipping or delivery, please contact:
Keshar Leaf
Email: contact@kesharleaf.com
Phone:
Address:
Website: https://kesharleaf.com